WalJuAI

Support

Answers to common questions about WalJuAI — an AI chat and voice assistant with live conversation and live translation. Can't find what you need? Just email us.

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Frequently asked questions

How do I get access to WalJuAI?

WalJuAI unlocks with a WalJuAI Pro subscription, available directly in the app. If you've received a private access code instead, open the paywall screen and tap I have a code.

How do I cancel my subscription?

Subscriptions are managed entirely through Apple. On your iPhone, go to Settings → your name → Subscriptions, choose WalJuAI Pro, and cancel there.

I subscribed but the app still shows the paywall. What do I do?

Open the paywall screen and tap Restore Purchases. This re-checks your Apple ID for an active subscription. If it still doesn't unlock after a minute, email us and we'll help sort it out.

What AI models does WalJuAI use?

Text conversations run on OpenAI's GPT-6 or Google's Gemini, depending on which provider you select in Settings. Live voice conversations use OpenAI's GPT-Live or Gemini Live, and the translation mode uses OpenAI's real-time voice model with a dedicated interpreter prompt.

Does WalJuAI work on multiple devices?

Yes — since access is tied to your Apple ID subscription, sign in with the same Apple ID and tap Restore Purchases on any device.

Something isn't working right — how do I report it?

Email us at walton@walju.net with what happened and, if you can, which mode you were using (chat, live voice, or translate) — that helps us track it down faster.